Please help us make your stay one to remember. At Two Pillows, we are all about trust and respect.
All nights of accommodation shall be paid for on arrival. a 3% surcharge applies to card payments. No refunds shall be given after the date of arrival. Only nights that have been paid for are guaranteed. A Pre Authorisation is required to ensure a valid credit card during your stay.
Check-in time is 2.30pm and check-out time is 11am. A late check-out may be requested subject to availability and extra payment. Any unauthorised checkout after 11am on the day of departure will incur an additional night’s fee. Any damage done will be charged upon checkout or as agreed with Two Pillows’ staff.
Two Pillows is not responsible for any loss of valuables or cash left anywhere in the hostel.
Security cameras are being operated in common areas for your own safety and security.
Smoking is not allowed anywhere on premises including terraces. Two Pillows is protected with a fire and smoke alarm system for your safety. A fine of €100 will be imposed on anyone who smokes on the premises.
Use of personal sleeping bags, blankets, pillows, linen or any similar item is not allowed.
Silent hours are from 11pm to 6am. Be quiet and avoid using lights in dorm beds during these hours.
In dorms, air-conditioning is centrally controlled. No Food or Alcohol is allowed in Dorms
A €5 key card deposit is required. Lost or unreturned keys or key cards will incur a charge of €5.
If you are staying in one of our suites, please ensure that the cooker and all lights are switched off before leaving your room.
Please switch off air-conditioning when leaving your room. A daily charge of €25 may apply otherwise. A charge of €50 may be applied to anyone changing settings on remote. This can cause the centralised system to stop and affect the whole building.
Please clean after you use any of the common areas for the next guests to enjoy.
Respect other guests and our neighbours. Do not use common areas between 11pm to 6am.
Non-paying guests are not allowed at any time anywhere in the hostel.
Sauna is switched on for Offers or Paid sessions
Direct booking worth over €80_ Free 45 min session
Price is €14 for private session up to 1 hour _ Max 6 guests
Sauna is available for free between 1700-1900 subject to availability _ Max 6 guests
Sauna is switched on for a minimum of 3 sharing guests. Limit time in the Jacuzzi and Sauna is 15 minutes.
No food or Alcohol is allowed in Spa. Do not use a spa while under the influence of alcohol, prescription or recreational drugs.
No diving. Children under the age of 12 shall be accompanied by an adult.
Please shower before using Spa. No person suffering from any transmittable disease shall use spa.
Elderly persons, pregnant women and persons suffering from heart disease, diabetes or high blood pressure should consult a physician before using the spa.
Management reserves the right to change or cancel allocated slots for use of SPA without any prior notice.
Children (anyone under 16 years of age) are not permitted to stay at Two Pillows unless accompanied by an adult. All children staying at Two Pillows must be supervised by an adult at all times
Extra beds for children may be provided at an additional charge and subject to availability. The first child under 2 years old can sleep in the double bed for free as indicated in dropdown when booking on our website.
The adult/s accompanying the child is/are solely responsible for the health and wellbeing of the child during their stay at Two Pillows.
Please note that we have a laundry service. Clothes should not be washed in bathrooms or hung in dorms. A fine may apply if clothes are hung over balconies or any aperture as per Maltese law.
Management reserves the rights to evict without refund any guest based on the above.
Management reserves the right to charge a fine of minimum €50 for any breach of these house rules
Face masks are mandatory in all common areas of the hostel